Better communication in a relationship: what research shows

A couple talking over coffee

Most of a relationship's quality is not decided in big conversations but in daily micro-exchanges: how you respond when the other seeks attention, how you receive their good news, and the first seconds of a difficult conversation. These are the most studied moments, and the most neglected.

Bids for attention: the most underestimated

John Gottman's work brought to light a tiny and decisive phenomenon: bids, the constant requests for attention that punctuate life together. A comment on what you see out of the window, a hand placed on an arm, a remark about an article you read.

Three responses are possible: turning toward the other, turning away, or turning against them. Each seems trivial in the moment, but they add up — and according to these observations, the proportion of bids that are welcomed clearly distinguishes couples that last.

Key point: spending three seconds responding to a seemingly uninteresting remark is not politeness. It is the elementary brick everything else is made of.

The practical consequence is immediate: most missed bids are not missed out of indifference, but because there was a screen in front of our eyes.

Reacting to good news matters more than you think

Here is the most counter-intuitive result in this field. We spontaneously associate support with difficult moments. Yet research led notably by Shelly Gable and Harry Reis shows that the way you receive your partner's good news strongly predicts the quality of the relationship.

Four reactions are possible when the other announces something positive:

  • Active and constructive — getting enthusiastic, asking questions, getting them to tell the story.
  • Passive and constructive — briefly approving, nothing more. "Oh, cool."
  • Active and destructive — pointing out the problems. "You're going to have a lot more work."
  • Passive and destructive — ignoring, changing the subject.

Only the first strengthens the bond. The other three erode it, including the second — the one everyone practices by default, thinking they are doing nothing wrong.

Putting it into practice takes one sentence: get them to tell the story. "Tell me how it went" is worth more than any congratulation.

The first seconds decide the conversation

Another robust result from these observations: the way a difficult conversation opens largely predicts its outcome. A harsh start — reproach, sarcasm, generalization — locks in what follows, whatever goodwill comes next.

A soft start-up has three elements: the observed fact, the effect felt, the request phrased positively. "Last night I finished the kitchen alone, I felt a bit abandoned, I'd like us to organize things differently tonight."

This is neither technique nor sentimentality: it is the difference between a sentence one can answer and a sentence one has to defend against.

Duoly, the couples appThe daily appointment that puts the conversation back at the center.

What "communicating well" does not mean

Two received ideas deserve to be set aside.

Telling each other everything is not a goal. Total, immediate sincerity often confuses honesty with the absence of a filter. Choosing the moment is part of communication.

Systematic paraphrasing is not enough. Techniques of the "if I understand correctly, you're saying that…" kind have shown limited results over time when applied mechanically, precisely because they become a procedure. What counts is not the formula but the real attention it is supposed to convey.

And above all: these gestures are not practiced during crises. They settle in during ordinary moments, when nothing is at stake. That is the principle of Duoly — a few minutes a day, at a time when there is nothing to sort out.

Frequently asked questions

How do I communicate better with my partner?

By first taking care of daily micro-exchanges rather than big conversations: responding when the other seeks your attention, taking an active interest in their good news, and opening difficult topics with a fact rather than a reproach.

Why does good news matter so much?

Research by Shelly Gable and Harry Reis shows that the way one receives a partner's good news strongly predicts relationship quality — more, in some studies, than the support given in difficult moments.

Should a couple tell each other everything?

No. Choosing the moment and the wording is part of communication. Confusing honesty with the absence of a filter mostly produces avoidable wounds.

When should you talk about touchy subjects?

Not during the tension, not late at night, not right after work. A moment planned in advance, calmly, changes the outcome more than any phrasing technique.

Ten minutes a day, just for the two of you

Duoly sets up the daily appointment this article talks about — without anyone having to think about it.

Coming soon to the App Store and Google Play.

This article draws on published research, cited with its authors. It is for information only and does not replace the support of a psychologist, couples therapist or physician.